Refund/Cancelation Policy – ALL BIKES COME WITH 12 MONTH WARRANTY
Each unit comes with our 28 day money back guarantee or cooling off period. You have 28 days to decide if you are going to keep it or not. If within this 28 day period you don’t want it, return it to us unused and we will refund you the purchase price. After this 28 day period has expired you will not be entitled to your money back.
Additionally from the date of receipt you have 12 months cover with the manufacturer – simply meaning that if a problem occurs with your product after the initial 28 day period has elapsed (which the supply of spare parts cannot rectify) you can return the unit to us and we will have the manufacturer repair or if need be replace the unit for you providing the fault is found to be a result of either a manufacturing or material defect.
We also provide a 2 year warranty on our frames which includes any folding mechanisms, please note that this warranty covers the frame of the bike only and will not cover any faults which are the result of wear and or misuse. This warranty will cover any fault which is found to be the result of a manufacturing defect.
If the manufacturer finds that the problem is due to misuse or neglect they reserve the right to levy a charge for the repair and return of the bicycle.
If your product was purchased from an independent retailer, please contact them directly with any warranty or returns claims. If your product was purchased directly from our website then please email us at [email protected]
All our products are manufactured to the relevant British or European Safety Standards. We believe you will be delighted with your purchases but there may be occasions when you feel it necessary to return an item. You have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
Warranty and Liability: Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, neither will any of these terms restrict any of your statutory rights. In addition that outlined above we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war. Other than as set out above, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.